Brilliant customer service
Stevens, Debra2010
Book
'Brilliant Customer Service' reveals how to keep the emotional scale tipped in your favour, why silence is never golden, how to turn complaints into opportunities, and provide a brilliant customer experience with little or no money. It includes real case studies from different types of businesses to illustrate the ideas.
| Location | Collection | Call number | Status/Desc |
|---|---|---|---|
| Eccles Library | Adult Non Fiction | 658.812 STEPaperback | Available |
Main title:
Brilliant customer service / Debra Stevens.
Author:
Imprint:
Harlow : Prentice Hall, 2010.
Collation:
xix, 187 p. : ill. ; 22 cm.
Notes:
Includes index.
Audience:
Specialized.
ISBN:
9780273738077 (pbk)0273738070 (pbk)
Dewey class:
658.8'12658.812658.812STE
Language:
English
Added title:
BRN:
288822