Say it and solve it : get the results you want from the business conversations that count
James, Karl2014
Books, Manuscripts
Why are the most important conversations the most difficult to handle? You know you have to have them, but still you put them off. And you want them to go well but you don't know how to make sure they do. How do you prepare? What words should you use? How do you make your point without getting too nervous, tongue-tied or upset? And how are you going to solve the problem that needs addressing without upsetting someone? This book will coach you in the ten expert skills that peace negotiators, mediators, and therapists use to take on even the most challenging situations and make every conversation count.
Main title:
Author:
James, Karl, author
Edition:
Second edition.
Imprint:
Harlow, England : Pearson, 2014.Harlow, England : Pearson, 2014.
Collation:
224 pages ; 22 cm
Notes:
Includes bibliographical references and index.
ISBN:
9780273791751 (pbk)
Dewey class:
658.45658.45658.45 JAM658.45JAM
Language:
English
BRN:
1587008