When a lost item is returned, libraries may wish to cancel as yet unpaid charges associated with the lost item, or to refund those charges that have already been partially or fully paid. The parameters discussed below relate to the default state of the checkboxes (if not processed automatically) or the automated action (if processed automatically) will be.

To specify whether the lost and lost processing charges are cancelled and/or refunded when a lost item is returned:

1. Navigate to Maintenance > Circulation > General Parameters.
2. Set the Cancel/Refund lost charge at return parameter as required.
   
   • Setting this parameter to No means that that;
     • If Process lost charges at return automatically is set to Yes, lost item charges will neither be cancelled nor refunded
     • If Process lost charges at return automatically is set to No, the checkbox to refund paid charges, or cancel unpaid charges, will be unchecked
       
   • Setting this parameter to Yes, cancel means that;
     • If Process lost charges at return automatically is set to Yes, the lost item charge will be cancelled if it is unpaid, but not refunded if it has been partially or fully paid
     • If Process lost charges at return automatically is set to No, the checkbox to cancel unpaid lost item charges will be checked, but the checkbox to refund a partially or fully paid lost item charge will be unchecked
       
   • Setting this parameter to Yes, cancel and refund means that;
     • If Process lost charges at return automatically is set to Yes, the lost item charge will be cancelled if it is unpaid, and refunded if it has been partially or fully paid
     • If Process lost charges at return automatically is set to No, the checkbox to cancel unpaid lost item charge will be checked, and the checkbox to refund a partially or fully paid lost item charge will also be checked
       
3. Set the Cancel/Refund lost processing charge at return parameter as required.
   
   • Setting this parameter to Process as per cancel/refund lost charge setting means that that the same behaviour will be applied to lost processing charges as to the lost item charges, per the previous parameter.

     If this setting is chosen, then a maximum of 2 (two) checkboxes will be shown; one for cancelling lost charges, and one for refunding. The term Lost charges refers to both the lost item and lost processing charge.

   • Setting this parameter to No means that that;
     • If Process lost charges at return automatically is set to Yes, lost processing charge will neither be cancelled nor refunded
     • If Process lost charges at return automatically is set to No, the checkbox to refund paid lost processing charge, or cancel unpaid charges, will be unchecked
       
   • Setting this parameter to Yes, cancel means that;
     • If Process lost charges at return automatically is set to Yes, the lost processing charge will be cancelled if it is unpaid, but not refunded if it has been partially or fully paid
     • If Process lost charges at return automatically is set to No, the checkbox to cancel unpaid lost processing charge will be checked, but the checkbox to refund a paid lost processing charge will be unchecked
       
   • Setting this parameter to Yes, cancel and refund means that;
     • If Process lost charges at return automatically is set to Yes, the lost processing charge will be cancelled if it is unpaid, and refunded if it has been partially or fully paid
     • If Process lost charges at return automatically is set to No, the checkbox to cancel unpaid lost processing charge will be checked, and the checkbox to refund a paid lost processing charge will also be checked
       
4. Click Save or Save & Close.