Request statuses

Status	Description
Assigned	Set the Staff ID to assign the request to. The Status is automatically set to “Assigned”.
Cancelled	Select this status if the borrower no longer requires the request. The borrower can also cancel the request via OPAC.
Completed	Status for when request process has finished.
Completed - located in database	If an item is already available in the network and no request needs to be made to an outside source.
Completed - order created	Completion status used for purchase requests.
Expired	If the request has not been completed in X days and you have run the expired process then this status is applied to the request.
In process	Setting the Status to “In-process” only makes sense if you’re not going to complete the request straight away. If you are going to complete the request straight away, it doesn’t seem worthwhile changing the status here — you might as well just wait until the end when you’ve finished processing and set the Status to “Completed”.
Pending review	Every status placed automatically has a status of pending review. When looking for new requests always search for those on pending review. It is important to move statuses off pending review if they are not being dealt with.
Unable to supply	Use this status if the title cannot be supplied.

Inter-library loan statuses

Status	Description
Awaiting	As soon as an ILL is added this is the default status. Can be used in conjunction with unapproved – i.e. when a manager approves the request it can be moved to “awaiting” processing.
Cancelled - by borrower	Completion status used by staff if the borrower no longer requires this. A cancellation notice will be generated for the lending library.
Cancelled - no longer required	Completion status used if the item is not supplied in time. A cancellation notice will be generated for the lending library.
Cancelled - other lender supplied	Completion status if the item has been received from another source. A cancellation notice will be generated for the lending library.
Expired	If the request has not been completed in X days and you have run the expired process then this status is applied to the request.
Received - library to keep	Status used for material that you don't need to return to the lender, i.e. a photocopy. Usually used for article requests.
Received as loan	Status used for material that needs to be returned to the lender.
Renewed from lender	Status used when borrower has requested the item for longer.
Requested	Status used when contact has been made with the lender for the item.
Returned to lender	Completion status used when item has been borrowed by requestor and sent back to the library.
Shipped from lender	Use when the lender informs you they have sent the material.
Unable to supply	Use when the lender informs you that they cannot send the item or do not have the item requested.
Unapproved	Use when management has to approve the request due to costs.